State Farm® Insurance Agent Les McKinley

"I called Les to get a quote on auto ins. and a quote on my home insurance. I have had USAA for 23 years. I just received notice that my auto policy had a price increase of 20 per cent. Realizing that my homeowners insurance would probably go up as well, I wanted a quote. Les was very pleasant to talk to and eager to assist me. He worked very very hard to get that quote. It was reassuring to know that there still are people that will go beyond the norm to help satisfy a customers needs. Although he beat the combined price by a few dollars, it was not worth changing after 23 years with USAA. I NORMALLY do not post anything on the internet however, after such a great experience I felt I had to say something. Keep up the great work Les. Gary Schwarzburg"

"I signed up with State Farm because of their name and thought I would be a great experience, but unfortunately it wasn’t due to the drive and save discount was not fully explained at the time that I signed up, I was just told to download an app and the app would monitor my driving. About 3 weeks later some beacons arrived in the mail that I had no clue was coming, I installed them in my vehicles assuming that they would somehow work with the app. Come to find out I had the wrong app and didn’t get my safe driving rewards and was back charged for 3 months of back pay, all because it was not explained to me during the time that I signed up for the policy. I was also asked if I would like to set up auto payments when I first signed up and I said yes, the next thing I knew, I received a cancellation of insurance email, if I didn’t pay at a certain time even though I signed up with my debit card! So far my experience have been horrible something that you would only expect from a mom and pops insurance agency. To make matters worse State Farm wouldn’t remove the back pay fees, stating that unfortunately, State Farm is a large organization and couldn’t reverse the fees that they charged to me because of their failure to communicate during the time that I signed up. If they had explained in detail and if I chose not to follow instructions, that’s one thing, but never having the chance to have things properly explained is another especially when you’re new and have no clue of how their system works! I had to pay for A State Farm representative’s mistake bottom line. Who can you trust these days?"

"I would like to thank Tammy for helping me with my life insurance policy. She helped to educate me and guided me through choosing the right amount of coverage that fits my needs! I had no understanding how life insurance work and thought it would be too difficult/ expensive. This agency was terrific! Thank you!"

"I have always used other insurance companies who didn't have local agents in the past. It doesn't take long to realize the benefit of having not just someone local, but someone who knows you. Whenever I have needed to discuss something 'with my insurance company' boy is it nice to be able to say 'oh, ill just call Les in the morning'. I cannot stress how nice it is to not have to go through a phone tree, wait on hold, explain the situation to the 15th person, etc etc. Call Les, get a quote, buy the policy, move on and take care of other things in life!"